Frequently asked questions

101 Education Pty Ltd is a Registered Training Organisation (RTO Code 41283), listed on training.gov.au — you can verify our registration and scope there at any time.

No. Registration is free, and payment is made at the start or end of your course depending on the course’s payment terms.

A computer, tablet or smartphone with an internet connection, and basic literacy skills (you can read, speak and write in English). Some courses have additional entry requirements — check the specific course page for details.

For the White Card, yes — an RTO cannot issue a Statement of Attainment for CPCWHS1001 without your USI. Create one for free in a few minutes at usi.gov.au before your session; you only ever need one. The NONACC41283 QBCC Owner Builder Course is QBCC-approved (NONACC41283) rather than nationally recognised training, so no USI is needed for it.

On courses that offer it (like the QLD Owner Builder Course), you register and work through the whole course without paying anything. Once you have passed the assessment and verified your ID, you pay the course fee and your certificate is emailed straight away. If you never finish, you never pay.

Yes — call 1800 101 001 or email [email protected]. Our support team is available 8am – midnight AEST, 7 days a week.

Once you have successfully completed your course and met all requirements, your Statement of Attainment or certificate is issued and made available to you.

Our support team is available 8am – midnight AEST, 7 days a week — call 1800 101 001 or email [email protected] and we’ll help.

See our Complaints & appeals policy for the full process — we aim to resolve all complaints within three weeks.