Complaints & appeals
DRAFT — condensed from the legacy 101ed site, pending RTO-compliance and legal review. See docs/COPY-REVIEW.md.
101 Education Pty Ltd treats complaints and appeals from staff, clients, students and their employers seriously, and deals with them in an effective and timely manner.
Our commitment
We aim to resolve all complaints within three weeks of receipt (the same commitment set out in our Terms & Conditions).
How to lodge a complaint or appeal
Email mail@101ed.com.au with details of your complaint or appeal, including your name, course, and a description of the issue. We will acknowledge receipt and work with you toward a resolution.
If you are not satisfied
If you remain dissatisfied with the outcome, you may escalate your complaint externally to the relevant VET regulator (training.gov.au lists current regulator contact details for RTO 41283).