Refund policy

DRAFT — condensed from the legacy 101ed site, pending RTO-compliance and legal review. See docs/COPY-REVIEW.md.

101 Education Pty Ltd's enrolment fee is non-refundable, except in the specific circumstances set out below.

When a refund applies

The enrolment fee is non-refundable except where: 101 Education Pty Ltd is required to cancel a course and no acceptable alternative course is available; you have been incorrectly charged; or the course is unavailable for 5 days or more and no acceptable alternative course is available.

How to request a refund

To request a refund, you must apply to us in writing, outlining the details and reasons for your request. Requests that do not meet the criteria above are not eligible for consideration.

Processing time and outcome

Refund applications are processed within 14 days of receipt. You will be advised of the outcome in writing, including the decision, the reasons for it, and any applicable refund or adjustment amount. Where a full refund is granted, payment is made to the nominated account of the student or the person who made the payment.