White card online identity verification in NSW

Why the checks exist

SafeWork NSW only issues a White Card when an approved RTO declares that an identified person completed CPCWHS1001 and was assessed as competent under direct observation. Its conditions for RTOs require an evidence-of-identity check immediately before training starts, and the trainer must not let anyone without 100 points commence. Online, the check happens on camera, and SafeWork NSW’s definition of connected delivery requires it to be done in real time, separately from the training.

Identity documents that are accepted

You need 100 points from the SafeWork NSW table, and between them the documents must show your photo, date of birth, signature and current residential address. They must be originals in your full name; photocopies and certified copies are not accepted, though an electronically issued document such as a utility bill is fine.

• 70 points (one only): Australian birth certificate, Australian or international passport (current or expired within two years), citizenship certificate.
• 40 points: current Australian driver or learner licence, state proof of age or photo card, defence or police photo ID.
• 25 points: Medicare card, Centrelink card, utility or phone bill from the last three months, bank card or statement, rates notice or lease.
• Different names need a change-of-name certificate from Births, Deaths and Marriages. Documents not in English need a NAATI-accredited translation.

Your USI

A Unique Student Identifier is required for all nationally recognised training. Create one free at usi.gov.au before the class; the RTO cannot issue your Statement of Attainment without it.

What happens on camera

Verification happens before any training begins.

• You join with your camera and microphone on. The trainer confirms the name on screen matches your enrolment.
• You hold each document up to the camera so the trainer can read it and compare the photo with your face. The trainer records the documents on the SafeWork NSW evidence-of-identity form.
• The trainer confirms you are physically in New South Wales. You may be asked to state your location or show your address document.
• Your camera stays on for the whole class so the trainer can see you take part and watch you complete the assessment tasks, which SafeWork NSW requires by direct observation.

If verification fails

If you do not reach 100 points, a document is a photocopy, the names do not match, your USI does not validate, or you cannot show you are in NSW, you cannot start. You can rebook; if unsure, call 101ed on 1800 101 001 before the class. SafeWork NSW has special arrangements for Aboriginal and Torres Strait Islander people, school students and people who arrived in Australia less than six weeks ago; ask before the class.

Privacy of your identity data

The RTO keeps the evidence-of-identity form. SafeWork NSW requires training records to be held for at least five years, kept confidential under the NSW Privacy and Personal Information Protection Act, and made available to SafeWork NSW or ASQA on audit. Ask the RTO for its privacy policy, including whether the video session is recorded.